Clear, fair, written down.

All sessions are prepaid through Forte Pilates. The same 24-hour cancellation policy applies to every format, including Intro Offers.

Cancel or reschedule at least 24 hours before your session and there is no charge — the session stays in your package. Inside the 24-hour window, the session is treated as completed and deducted from your package.

More than 24 hours out, cancellations of unused packages are fully refundable for any reason, including a simple change of mind.

Unused sessions in any package are refundable within the 3-month expiry window so long as the cancellation falls outside the 24-hour rule above.

Refunds are issued to the original card via Stripe and typically appear within 5–10 business days.

To request a refund, text or email the studio at the contact listed below.

Intro packages (5-class $99, 3-class $69 Group; 2-class $198 Duet, $237 Trio; 2-session $139 Private) are limited to new clients only and expire 3 months from the date of purchase.

Intros cannot be combined with other promotions or transferred to another person.

Group, Duet, Trio, and Private packages remain valid for 12 months from purchase. Unused sessions after that point expire.

Sessions are not transferable between clients. Duet and Trio packages cover the full small group at checkout — partners do not need separate accounts.

Please bring grip socks, water, and a small towel. Grip socks are sold at the studio if you need a pair.

Arrive 10 minutes before your first session for a quick equipment intro. Late arrivals may not be admitted out of consideration for the rest of the class.

At checkout we collect your name, email, phone number, and billing address. This information is held by Stripe for payment processing and by Forte Pilates only to contact you about your bookings and account.

We do not sell, share, or use your information for marketing without your consent. You can request deletion of your personal data at any time by emailing the studio.

Pilates is a physical activity. Please consult a physician before starting if you have any health conditions, injuries, or are pregnant. By participating, you acknowledge the inherent risks of physical exercise.

Always inform your instructor of any conditions that may affect your practice so we can modify exercises safely.

For any questions about these policies, text or email the studio. We typically reply within an hour during business hours.

(213) 915-0006 · [email protected]